Regarding assessments of satisfaction with the efficacy and timeliness of departmental communication approaches, positive responses increased from 29% to 82% and 42% to 79%, respectively, when pre- and postimplementation survey results were compared. Similarly, the positive response rate increased 3-fold when satisfaction with the effectiveness of communication was assessed, and more than 2-fold with respect to satisfaction with the overall quality of communication, following introduction of the secure mobile messaging technology. Negative responses in all 4 areas decreased to single digit percentages.
In their concluding remarks, the study authors noted that “implementing a secure messaging application with a communication policy improved cancer care team satisfaction with communication on all levels. Additional work is needed to evaluate the impact of secure messaging on clinical workflows, patient satisfaction, and staff well-being.”
Reference Arscott WT, Gray K, Kuska D, et al. Evaluating the impact of secure mobile messaging on communication and cancer care team satisfaction in a large radiation oncology clinic [published online July 2, 2019]. J Oncol Pract. doi: 10.1200/JOP.18.00539